Returns & Exchanges

At Mandaue Foam, we strive to ensure your home shopping experience is seamless, offering a 7-day return period for items that do not meet our quality standards or arrive with manufacturing defects. Please ensure all items are returned in their original packaging with the official receipt to facilitate a smooth exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team or visit the nearest Mandaue Foam showroom within 7 days of receipt to report any issues with your furniture or home accessories.

• 2.
  Provide Documentation

  Present your original sales invoice or delivery receipt along with clear photos of the item's condition to verify the eligibility of your return or exchange.

• 3.
  Item Inspection

  Our quality assurance team will evaluate the product to confirm it is in its original condition, unused, and matches the reported defect or reason for return.

• 4.
  Resolution and Exchange

  Once approved, you may choose to exchange the item for the same model, receive a store credit, or select an alternative product of equal value.